Return Policy:
- Customers have the right to return products within 3 days from the purchase date if the products are in their original condition and have not been used.
- Products must be in their original packaging with all accessories and documents included.
- The customer bears the shipping costs for returning the product unless the product is damaged, defective, or not as described on the website .
Exchange Policy:
- Customers may exchange products within 3 days from the date of receipt if the products are in their original condition and have not been used.
- The customer must provide the original invoice when requesting an exchange.
- In case of a price difference, the customer will bear the cost difference.
- In case of returning or exchanging purchases, the customer will bear the shipping fees.
Exceptions:
- The return or exchange policy does not apply to perishable goods such as fresh food, products with a short shelf life, or products that have been customized according to the customer’s request.
- Products purchased during promotional offers or at discounted prices cannot be returned.
Return and Exchange Process:
- The customer must contact customer service to initiate the return or exchange process.
- The customer will be guided through the process and provided with all necessary information, including the return address and exchange method.
Refund:
- Refunds will be processed using the original payment method or as store credit, according to the customer’s preference.
- If the payment was made by credit card / Mada / SADAD and the customer wishes to return the purchases, the customer will bear the fees associated with the electronic payment.
- The refund process may take up to 14 business days after receiving the returned product.